Amplify what works. Fix what hurts.
Amplify what works. Fix what hurts.
Whether you want to enhance existing experiences or embark on a journey to redefine your customers’ experience vision from scratch, we are here to assist you. From envisioning the future to crafting strategic plans, mapping out roadmaps, and executing strategies, we will be your steadfast partners throughout every step of the journey.
Whether you want to enhance existing experiences or embark on a journey to redefine your customers’ experience vision from scratch, we are here to assist you. From envisioning the future to crafting strategic plans, mapping out roadmaps, and executing strategies, we will be your steadfast partners throughout every step of the journey.
Our Services
CX Vision & Strategy
Helping you move from ad-hoc fixes to a deliberate long-term CX vision that aligns with your business goals and brand promise.
AI Integration Strategy
We help organizations harness the power of AI by identifying high-impact use cases, designing scalable architectures, and embedding AI into core operations.
Customer Experience Design
Design the "backstage" people, process, systems and policies needed to ensure a seamless experience is delivered across all touchpoints.
Customer Journey Mapping
Visualize the current state of your customer's experience to identify friction points, emotional highs and lows, and operational gaps.
CX Training & Workshops
Equip your team with the mindsets and tools they need to be customer-centric every day. Practical tools to become part of the culture.
Advisory/Fractional Leadership
Leveraging decades of executive experience across multiple industries to advise C-suites/Founders and serve in fractional leadership roles.
Our Services
CX Vision & Strategy
Helping you move from ad-hoc fixes to a deliberate long-term CX vision that aligns with your business goals and brand promise.
AI Integration Strategy
We help organizations harness the power of AI by identifying high-impact use cases, designing scalable architectures, and embedding AI into core operations.
Customer Experience Design
Design the "backstage" people, process, systems and policies needed to ensure a seamless experience is delivered across all touchpoints.
Customer Journey Mapping
Visualize the current state of your customer's experience to identify friction points, emotional highs and lows, and operational gaps.
CX Training & Workshops
Equip your team with the mindsets and tools they need to be customer-centric every day. Practical tools to become part of the culture.
Advisory/Fractional Leadership
Leveraging decades of executive experience across multiple industries to advise C-suites/Founders and serve in fractional leadership roles.
Our Services
CX Vision & Strategy
Helping you move from ad-hoc fixes to a deliberate long-term CX vision that aligns with your business goals and brand promise.
AI Integration Strategy
We help organizations harness the power of AI by identifying high-impact use cases, designing scalable architectures, and embedding AI into core operations.
Customer Experience Design
Design the "backstage" people, process, systems and policies needed to ensure a seamless experience is delivered across all touchpoints.
Customer Journey Mapping
Visualize the current state of your customer's experience to identify friction points, emotional highs and lows, and operational gaps.
CX Training & Workshops
Equip your team with the mindsets and tools they need to be customer-centric every day. Practical tools to become part of the culture.
Advisory/Fractional Leadership
Leveraging decades of executive experience across multiple industries to advise C-suites/Founders and serve in fractional leadership roles.
Want to learn more?
Want to learn more?
Our approach
We are not your typical consultants
Our founder, Dan is a hands‑on executive partner that blends Apple‑grade design, Intuit‑level customer obsession, Travelers‑style risk discipline, and eBay‑scale platform thinking to deliver outcomes fast.
Unlike big consultancies that sell slideware or tool‑first vendors, CXAmplify embeds with your teams, proves value quickly, and leaves reusable systems behind. We are with you every step of the way.
Our journey began over 30 years ago
Our journey began over 30 years ago
Why now/Why us
Customer expectations have never been higher
Customer expectations have never been higher
“The last best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere.”
Paul Pappas - IBM
“The last best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere.”
Paul Pappas - IBM
Why now?
Customer expectations are accelerating, while organizations often struggle with fragmented tools, legacy processes, and unclear accountability. AI is transforming how customers engage, but without vision, governance, and execution discipline, investments produce hype instead of results. Experience has become infrastructure which is essential to margin, retention, and trust. Thatmeans companies can no longer afford to treat CX as a side initiative. The winners will be those who operationalize experience end-to-end.
Customer expectations are accelerating, while organizations often struggle with fragmented tools, legacy processes, and unclear accountability. AI is transforming how customers engage, but without vision, governance, and execution discipline, investments produce hype instead of results. Experience has become infrastructure which is essential to margin, retention, and trust. Thatmeans companies can no longer afford to treat CX as a side initiative. The winners will be those who operationalize experience end-to-end.
Customer expectations are accelerating, while organizations often struggle with fragmented tools, legacy processes, and unclear accountability. AI is transforming how customers engage, but without vision, governance, and execution discipline, investments produce hype instead of results. Experience has become infrastructure which is essential to margin, retention, and trust. Thatmeans companies can no longer afford to treat CX as a side initiative. The winners will be those who operationalize experience end-to-end.
Why us?
CXAmplify was founded by Dan, a technology and CX leader who has built and scaled global platforms at Apple, Intuit, Travelers Insurance, and eBay; delivering $100M+ in annual cost efficiency and double-digit CSAT/NPS gains. We don’t just design strategy, we help you execute it. Our edge blends Fortune-100 operator experience, modern technology practices, and measurable P&L thinking. We partner closely with your teams from vision → roadmap → execution → scale, ensuring transformation becomes capability and reality, not dependency.
CXAmplify was founded by Dan, a technology and CX leader who has built and scaled global platforms at Apple, Intuit, Travelers Insurance, and eBay; delivering $100M+ in annual cost efficiency and double-digit CSAT/NPS gains. We don’t just design strategy, we help you execute it. Our edge blends Fortune-100 operator experience, modern technology practices, and measurable P&L thinking. We partner closely with your teams from vision → roadmap → execution → scale, ensuring transformation becomes capability and reality, not dependency.
CXAmplify was founded by Dan, a technology and CX leader who has built and scaled global platforms at Apple, Intuit, Travelers Insurance, and eBay; delivering $100M+ in annual cost efficiency and double-digit CSAT/NPS gains. We don’t just design strategy, we help you execute it. Our edge blends Fortune-100 operator experience, modern technology practices, and measurable P&L thinking. We partner closely with your teams from vision → roadmap → execution → scale, ensuring transformation becomes capability and reality, not dependency.